Last Updated: 2025
Squeblenrychral provides landscape design services, which are professional consulting and design services. These services are custom-created for each client and project, and as such, are not returnable in the traditional sense.
If you wish to cancel a project before design work has commenced, you may do so by providing written notice. Any deposits or payments made will be handled according to the terms of your specific service agreement.
Once design work has begun, cancellation terms will be specified in your service agreement. Generally, you will be responsible for payment for work completed up to the date of cancellation.
If you cancel after receiving design documentation, you retain ownership of the work completed to that point, but may not receive refunds for work already performed.
Refunds are considered on a case-by-case basis and depend on the stage of the project and the specific terms of your service agreement.
Refunds may be available in the following circumstances:
The following are generally non-refundable:
If you wish to modify the scope of work after a service agreement has been signed, we will discuss the implications for timeline, deliverables, and fees. Modifications may result in adjusted fees and timelines.
If you have concerns about our services or wish to discuss a refund or cancellation, please contact us directly. We are committed to resolving any issues fairly and professionally.
We encourage open communication throughout the design process to address any concerns as they arise.
Design documentation is provided in digital format. Once delivered, these files become your property (subject to copyright restrictions as specified in your service agreement). Digital deliverables cannot be "returned" in the traditional sense, but cancellation terms still apply as outlined above.
Nothing in this policy affects your statutory rights as a consumer under New Zealand law, including rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
To request a cancellation or discuss refund options, please contact us:
Email: contact@squeblenrychral.world
Address: 287/289 Parnell Road, Parnell, Auckland 1151, New Zealand
Phone: +64800301020
Please include your project reference number (if applicable) and details about your request in your communication.
Design projects are considered complete when all agreed-upon deliverables have been provided to the client. Deliverables typically include:
Once deliverables are provided and accepted, the project is considered complete, and standard cancellation terms no longer apply.
We understand that design is an iterative process. Minor revisions to designs are typically included in the project scope. Significant changes or additional revisions beyond the agreed scope may incur additional fees, which will be discussed and agreed upon before work commences.
We stand behind the quality of our design work. If you believe that delivered work does not meet the specifications outlined in your service agreement, please contact us immediately. We will review the issue and work with you to resolve any legitimate concerns.
However, we cannot guarantee specific outcomes from landscape implementation, as results depend on factors beyond our control, including site conditions, implementation quality, and ongoing maintenance.
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or other force majeure events.
We reserve the right to modify this Return & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified policy.